How It Works
A transparent, documented process from first contact to final certificate. Full chain of custody at every step.
Our 7-Step Process
Every step is documented, auditable, and designed to protect your data and the environment.
Contact Us
Request a quote or schedule a pickup online, by phone, or by email. We respond within one business day and provide a no-obligation assessment.
- Free quotes for all services
- Same-day response for urgent requests
- Custom ITAD programs for enterprise clients
Pickup or Drop-Off
We collect your equipment with our own trucks and staff — no third-party contractors. Every pickup is documented with a signed chain of custody form.
- Free business pickup in Greater Houston
- GPS-tracked fleet vehicles
- Signed custody transfer at your location
Secure Intake & Inventory
Equipment is received at our secure Sugar Land facility. Every item is inventoried with serial number scanning and categorized by type and data sensitivity.
- Serial-level asset tracking
- Barcode/QR scanning on intake
- Data-bearing devices immediately secured
Data Destruction
All data-bearing devices undergo NIST SP 800-88 Rev. 1 compliant sanitization. We offer software wiping (Clear/Purge) and physical destruction (shredding, crushing) based on your security requirements.
- NIST 800-88 Rev. 1 methods
- DoD-grade sanitization available
- Verification testing on every drive
Testing & Grading
Functional equipment is thoroughly tested, graded, and prepared for refurbishment or resale. This maximizes value recovery and extends the useful life of electronics.
- Multi-point hardware diagnostics
- Cosmetic grading (A/B/C)
- Value recovery reporting
Responsible Recycling
Non-reusable materials are sorted and sent to certified downstream partners for commodity recycling. We only work with R2/e-Stewards/ISO 14001 certified processors.
- Zero-landfill commitment
- No export to developing nations
- Certified downstream partners only
Documentation & Reporting
You receive a Certificate of Destruction with serial-level detail, plus recycling reports for your compliance records. All documents are available in your client portal.
- Certificate of Destruction per job
- Serial-level destruction records
- Environmental impact reports
What You Receive
Complete documentation for your compliance and audit requirements.
Certificate of Destruction
Detailed certificate listing every asset destroyed, methods used, and date of destruction. Includes unique verification ID.
Asset Inventory Report
Complete inventory with make, model, serial number, and disposition status for every item received.
Environmental Report
Recycling summary showing weight diverted from landfill and downstream disposition of materials.
What is Chain of Custody?
Chain of custody is the documented, unbroken trail of accountability that tracks your equipment from the moment we take possession until final disposition.
This documentation is critical for regulatory compliance (HIPAA, SOX, GLBA, FERPA) and demonstrates due diligence in protecting sensitive data throughout the disposal process.
View our certificationsOur Chain of Custody Includes:
- Signed pickup/delivery acknowledgement
- GPS-tracked transportation
- Secure facility intake with photo documentation
- Serial-level asset scanning and logging
- Data destruction verification records
- Downstream vendor certification tracking
- Certificate of Destruction with unique ID
- Online verification portal for certificate authenticity
Ready to Get Started?
Schedule a pickup or request a quote. We'll handle everything from there — securely, responsibly, and with full documentation.