Introduction
EverTrade Electronics, LLC ("EverTrade," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at evertradeelectronics.com, use our services, or interact with us.
By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the site.
Information We Collect
Personal Information
We may collect personally identifiable information that you voluntarily provide, including:
- Contact Information: Name, email address, phone number, and mailing address
- Business Information: Company name, job title, and business address
- Service Information: Details about items you wish to recycle or dispose of
- Communication Records: Correspondence via email, phone, or contact forms
Automatically Collected Information
When you visit our website, we may automatically collect:
- Browser type and version
- Operating system
- IP address and approximate location
- Pages visited and time spent on each page
- Referring website addresses
- Device identifiers
How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To schedule pickups, process recycling requests, and provide our services
- Communication: To respond to inquiries, send service updates, and provide customer support
- Compliance: To generate Certificates of Destruction and maintain compliance records
- Improvement: To analyze website usage and improve our services
- Marketing: To send newsletters and promotional materials (with your consent)
- Legal Obligations: To comply with applicable laws and regulations
Data Protection
We implement appropriate technical and organizational security measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure data storage with access controls
- Regular security assessments
- Employee training on data protection
Third-Party Services
We may share your information with third parties who assist us in operating our business:
- Analytics Providers: Google Analytics for website usage analysis
- Email Services: For sending communications and newsletters
- Payment Processors: For processing any applicable fees
- SMS/Text Messaging Provider: For delivering service-related text messages to opted-in customers
- Customer Support Tools: For managing inquiries and support requests
These third parties are obligated to protect your information and use it only for the purposes for which it was shared.
SMS/Text Messaging Policy
By providing your mobile phone number and opting in to receive SMS/text messages from EverTrade Electronics, you agree to receive automated text messages at the phone number you provided. Message and data rates may apply.
Consent to Receive Messages
When you opt-in to receive SMS/text messages from us, you consent to receive automated messages related to:
- Service updates and appointment confirmations
- Pickup scheduling and reminders
- Driver arrival notifications and ETAs
- Account-related notifications
- Customer support communications
SMS notifications are entirely optional. You are not required to opt-in to SMS messages to use our services. Clients who decline SMS updates will still receive full service and can be contacted via phone or email instead.
How We Obtain Consent
We obtain consent to send SMS/text messages through the following methods:
- Verbal Consent (Phone): During scheduling calls, our team asks if you would like to receive text message updates. We use the following verbal consent script:
"Would you like to receive text message updates about your scheduled pickup? These include appointment reminders and notifications when our driver is on the way. Message and data rates may apply, and you can reply STOP at any time to opt out. Would you like to receive text updates?"
- Written Consent (Website): Through our website contact form, you may check a box indicating your consent to receive SMS updates at the phone number you provide.
Your affirmative response ("yes," "sure," or similar confirmation) constitutes your consent to receive SMS messages from EverTrade Electronics.
Message Frequency
Message frequency varies based on your interactions with our services. You may receive messages as needed for service-related communications, and periodic promotional messages if you have opted in to receive them.
Opt-Out Instructions
You can opt-out of receiving SMS/text messages at any time by:
- Replying STOP to any message you receive from us
- Replying UNSUBSCRIBE to any message
- Contacting us directly at (832) 777-3002 orinfo@evertradeelectronics.com
After you opt-out, you will receive a confirmation message. You will no longer receive SMS/text messages from us, except for service-related communications that are necessary to complete transactions you have initiated (e.g., pickup confirmations).
Help & Support
For help with SMS/text messages, reply HELP to any message, or contact us at(832) 777-3002 orinfo@evertradeelectronics.com.
Carrier Charges
Standard message and data rates may apply as determined by your mobile carrier. EverTrade Electronics is not responsible for any charges incurred as a result of receiving SMS/text messages.
Supported Carriers
Our SMS/text messaging service is available on major U.S. carriers, including but not limited to: AT&T, T-Mobile, Verizon, Sprint, U.S. Cellular, Boost Mobile, Cricket, MetroPCS, and others. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Privacy & Data Protection
Your mobile phone number and any information collected through SMS/text messaging will be used in accordance with this Privacy Policy. We do not sell, rent, loan, trade, lease, or otherwise share your mobile phone number or any personal information collected through our SMS/text messaging program with third parties for their marketing or promotional purposes. Your information may be shared only with service providers who assist us in delivering SMS/text messages (such as our messaging platform provider), and these providers are contractually obligated to protect your information and may not use it for any purpose other than delivering messages on our behalf.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Opt-Out: Unsubscribe from marketing communications at any time
- Portability: Request your data in a commonly used format
To exercise these rights, please contact us using the information provided below.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:
- Service Records: Retained for 7 years for compliance and audit purposes
- Certificates of Destruction: Retained indefinitely as required by industry standards
- Marketing Data: Retained until you opt out or request deletion
- Website Analytics: Aggregated data retained for up to 26 months
Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically for any changes.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
EverTrade Electronics, LLC
10100 Belknap Rd, Suite B5
Sugar Land, TX 77498
Phone: (832) 777-3002
Email: info@evertradeelectronics.com